SHIPPING & TRACKING
S.A.M Industrial Solutions ship all our products worldwide. Shipping methods and costs are clearly shown on all quotations.
We use Parcel2go.com to book 95% of our shipments. Parcel2go has over 10 years of experience in the industry, and offers the best rates whilst using the top couriers in the world including UPS and Parcelforce.
All stock items normally ship from our warehouse within 24 hours of receipt of payment. Delivery times are detailed on all quotations and various options, including Next Day Delivery to many locations, are available. We can also offer time-definite and Saturday deliveries.
As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name and a tracking number with a link to their website.
Because we understand how costly and disruptive a breakdown can be, we offer worldwide express delivery on all our products.
ARRANGE YOUR OWN SHIPPING
You can arrange your own shipping, there may be a charge for packing and handling. Please contact our sales team, if you wish to use your own shipping company and forward your account details and the service level you require and we will do the rest.
Under no circumstances do we accept responsibility/liability for goods lost or damaged etc. whilst in transit if you choose your own carrier. It is the responsibility of you and your shipping company to resolve any issues directly with each other.
LOCAL CUSTOMS CHARGES
This is your responsibility to pay any charges relating to the import of goods into your country. Under no circumstances do we accept responsibility/liability for local taxes and/or customs duties that may be payable upon delivery. It is your responsibility to ensure that you comply with these requirements.
NOT RECEIVED ORDER?
There are several reasons why an item you ordered may not have been received:
Missing or delayed order
Delivery usually takes 1-4 working days from receipt of payment depending on the delivery option chosen. We will notify you if there is any delay or longer delivery time. If you believe your item has been lost or delayed, please contact us.
Item temporarily out of stock
If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available.
If an item becomes unavailable or is discontinued by the manufacturer, which means we are unexpectedly unable to fulfil your order we will contact you to let you know. If we are unable to fulfil your order or offer a suitable alternative then we will issue an immediate refund if your payment has already been processed.
Payment declined or not received
If we cannot process payment for any reason, we will contact you to let you know and ask you to access your account and update your card or bank details as necessary.