S.A.M INDUSTRIAL SOLUTIONSRETURNS POLICY
All items supplied or repaired by us are fully tested and carefully packed before shipping, including the use of anti-static bags/wrapping where applicable. If we receive no communication from you, within 30 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.
If you wish to return an item for any reason this should be reported to us within 30 days of delivery. You then have a further 3 days to return the item, with all packaging and documentation, for assessment/inspection.
We will only authorise the return of an item in the following cases:
FAULTY WHEN RECEIVED
We offer a full 30 Days Money Back Guarantee on all parts, service exchange and new parts. So if you have any problems within 30 days from the date of delivery then please contact our Customer Support Team who will be happy to help and explain what you need to do next.
DAMAGED IN TRANSIT
If items are damaged in transit this should be reported to us within 7 days so we can contact the delivery company for more information. A full refund will be given if we cannot supply a replacement part. All refunds will be given back using the same payment method. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.
If you receive items which do not match those ordered, you should contact us within 30 days to arrange collection and return.